Can I return my order?
No worries. You can send any unwanted items back to us at the internet returns address within 28 days for a refund or exchange.
The Hang Gang ONLINE RETURNS
How should I send it?
We recommend you post any returns to us using a carrier who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.
How long can I keep my order before returning?
We ask you return your items to us within 10 days of receiving them but, if for any reason you need longer, just let us know
How long will it take to process my return?
Returns are usually processed within a few days of us receiving the goods back.
However during this particularly busy period, when we're up to our ears in with Xmas returns, it may take up to a week to process your return.
Please allow up to a week for refunds to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.
We'll refund you by the same method as payment (i.e. same card via Paypal)
And when will I receive my exchange?
Exchanges are usually processed and despatched within a few days of us receiving the goods back.
However during this particularly busy period, when we're up to our ears in Xmas returns, it may take up to a week to process your return
If we haven't the stock available we'll refund you and send you an email to let you know.
You've sent me the wrong items
We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.
Get in touch with our Customer Service team and let us know.
The item I received is faulty
If you think the item your received is faulty get in touch with Customer Service and we'll see what we can do about it.
Anything else I need to know?
Certain products we sell may have a slightly different returns policy but we'll let you know about this in the product description.
Items denoted as "Blind Box" may only be returned if they are un-opened...and original art may not be returned under any circumstances if received undamaged.